FAQ


Do you accept international orders?

Yes! With the exception of kits, we currently ship internationally. Please select the appropriate country at checkout. Keep in mind that customers are responsible for any customs fees that may be incurred.


Do you teach classes?

In non pandemic times, we teach classes at our studio but for now we recommend trying your hand at our kits.


I saw this flower on your Instagram, but it’s not online - can I order it?

Usually, yes! We’re constantly rotating our online offerings, so if you have something in mind that you don’t see here please just send us an email with a screenshot and a description and we can get you sorted.


Your lead time says 4-6 weeks, but I’m hoping to have this in time for my best friend's birthday. Is this possible?

Please send us an email, and we’ll see what we can do! We’re also happy to include a notecard for any special occasions - just include a note at checkout.


How do I care for my paper flowers?

Please shape your paper flower or plant by gently shaping the wire stems. To ensure the longevity of your paper flowers, we recommend avoiding direct sunlight and humid conditions. Please avoid contact with water as this can cause the dye to run. To dust, please use a hairdryer set to low and cool. For more information please visit our care page.


When will my order ship?

Kits and books typically ship within a week, while paper flowers typically ship within 6 weeks. You’ll receive an email with tracking details once it has. Please keep in mind everything's made to order (even kits). 


Do you accept returns?

Unfortunately, we don’t accept returns at this time as all pieces are made to order especially for you! Please email us with any questions prior to placing your order.


Do you take on custom work?

Yes, of course! We love special projects. Please shoot us an email and let us know what you have in mind.

Are you accepting new wholesale accounts?

Yes! Please send an email to jen@thegreenvase.com for more information. Keep in mind we occasionally can’t accept new accounts due to our current workload or exclusivity agreements.

Can I pick an order instead of having it shipped?

Absolutely - if you’re local to the New York City area, you’re more than welcome to pick up your order from our Bronx studio. Please select the pickup option at checkout, and we'll be in touch once your order is ready.

Have a question that we didn’t answer?

Send an email to jen@thegreenvase.com. Please allow up to 72 hours for a response. We will always do our best to get back to you as quickly as we can, but we’re a very small team with busy hands that aren’t always in front of a computer. Thank you for your patience!